PING Customer Appreciation Frequently Asked Questions

How can I find my serial number?

Serial numbers for the majority of PING golf clubs can be found on the hosel(where the shaft enters the clubhead). In some cases the numbers may be on the sole, or with putters the face or heel.

How do you find your PING Serial Number for Arccos Caddie app?

What PING Clubs are eligible?

G410 drivers (all models), G410 fairways (all models), G410 hybrids, irons & crossovers, G710 irons (no Arccos smart grips), G400 drivers (all models), G400 fairways (all models), G400 hybrids, irons & crossovers, G400 max driver, G Le2 drivers, G Le2 fairways, G Le2 hybrids & irons, I500 irons, i210 irons, iBlade irons, Blueprint irons, Glide 3.0 wedges

 

What countries are eligible to order? 

Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Mexico, Netherlands, New Zealand, Norway, Portugal, South Africa, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, & United States.

 

Once my sensors arrive, how do I pair them?

iPhone: 

  1. Download Arccos Caddie from the App Store
  2. Log in with account credentials you created previously
  3. Once logged into the app, select My Bag in the upper right corner
  4. Select the appropriate clubs for your bag
  5. Select the appropriate sensor type and start pairing with one club out at a time

Android: 

  1. Download the Arccos Caddie app from the Google Play Store
  2. Login with the account credentials you created previously
  3. Once logged into the Arccos Caddie app, navigate through the Pairing Tips & Tricks, follow the prompts, and begin pairing


For information on pairing, please visit this link

Why wont it accept my email? 

Please verify to make sure you are inputting a valid email address. If you are still experiencing difficulties and can’t proceed, it is likely you already have an active Arccos Caddie subscription. For issues please contact Starter@arccosgolf.com

 

Why wont it accept my address?

Please verify the address and make sure there are no typos or extra spaces. Also, make sure to put unit number, suite number, or apartment number in the correct section. 

 

How can I cancel?

To cancel your subscription, please email Starter@arccosgolf.com or call us at 844-692-7226. 

 

How long is my trial? 

Upon activation you receive a free 45-day trial to the award-winning Arccos Caddie platform. Membership automatically renews at $99.99, billed annually. Cancel at any time. 

 

When does my trial start?

Your trial starts as soon as you activate your Arccos Caddie membership after inputting your shipping & billing information.