Arccos Caddie Link - Frequently Asked Questions

Frequently Asked Questions - Arccos Caddie Link

 

What is Arccos Caddie Link?

Arccos Caddie Link is a small, lightweight, powerful device that seamlessly connects with your Arccos Caddie sensors to automatically record your shot data and removes the need for the player to carry a smart phone in their front lead pocket during play.

 

How does Arccos Caddie Link work?

When ready to start a round you simply turn on your Link by pressing the crown icon (you will hear a beep) and select Arccos Caddie Link as the shot recording device via the interface on your smartphone. Start the round on your phone, clip Arccos Caddie Link to your belt or pocket, and play. You can keep your phone in your bag, the cart, your trolley, pull cart, or keep it in your pocket, it’s entirely up to you. During the round you can also set pin positions, by quickly pressing the power button when you are next to the hole. When you are in Bluetooth range of your smartphone Arccos Caddie Link will automatically transmit your shot data allowing you to interact with your smartphone during a round, or you can wait until the round is over.

   

Will Arccos Caddie Link work with my existing Arccos Product?

Arccos Caddie Link will work with all our 2nd and 3rd generation, full set, non-Bluetooth products, including Arccos 360, Arccos Caddie Smart Sensors, Arccos Caddie Smart Grips, Cobra Connect and PING Smart Sets. It will not work with our 1st generation Bluetooth product or Arccos Driver. If you have a Bluetooth putter sensor you may be eligible for a free putter sensor upgrade, please see the next FAQ for more information.

 

I have a Bluetooth putter, can I use Arccos Caddie Link?

Arccos Caddie Link is not compatible with any of our 1st generation products, including Bluetooth putter sensors. As a gesture of goodwill, any 2nd or 3rd generation Arccos Caddie user who has a Bluetooth putter sensor and pre-orders Arccos Caddie Link will be eligible to receive a free 3rd generation putter sensor ensuring your sensors are fully compatible with Arccos Caddie Link. To take advantage of this offer simply pre-order Arccos Caddie Link and email your order confirmation to link@arccosgolf.com requesting your free putter upgrade. Once your Arccos Caddie Link ships we will also send you a new 3rd generation putter sensor.

 

I have a 1st generation Arccos Golf set, can I use Arccos Caddie Link?

Unfortunately, Arccos Caddie Link is not compatible with any of our 1st generation Bluetooth products.

 

How many rounds does the battery last?

Arccos Caddie Link’s battery is designed to last for 2 rounds of golf or up to 10 hours. It can be charged by using a micro USB to USB charging cable which is included with your Link purchase.

 

If I use Arccos Caddie Link can I still use my smartphone to access Arccos Caddie during a round?

Yes! Arccos Caddie can be accessed at any time during a round on your smartphone meaning that you can still rely on Arccos Caddie recommendations and access Arccos Caddie Rangefinder and other in-play functionality, even if you are using Arccos Caddie Link to record your shot data.

 

Is Arccos Caddie Link compatible with my smartphone?

Arccos Caddie Link is compatible with iPhone 5s and newer, and Android devices, (Bluetooth, gyroscope & accelerometer required) running Nougat 7.0 and newer.

 

How do I set up Arccos Caddie Link?

Arccos Caddie Link can be paired to your smartphone just as you would pair a club to the Arccos Caddie app; this is a one-time process and should only take a few minutes. An instruction manual is included with your order of Arccos Caddie Link.

 

Will I able to play music on my smartphone when using Arccos Caddie Link?

Yes, as all your shots are now recorded by Arccos Caddie Link you will be able to play music on your smart phone or via a Bluetooth speaker.

 

What about using the Apple Watch without my smartphone?

The Apple Watch 'Public Beta' app provides another no-phone-in-pocket solution for Arccos users. This is compatible with Series 2, Series 3, Series 4 and Series 5 watches.  

 

When do I pay for my pre-ordered Arccos Caddie Link?

During the early pre-order period (until July 15th 2020) no charge was made to your credit card, you only committed to purchase Arccos Caddie Link when your order is ready to ship. We will only charge early pre-order credit cards when your order is ready to ship. As of July 15th 2020 all new orders on our website will be charged in full at the time of purchase with an indicative shipping timeframe provided on the Arccos Caddie Link product page.

 

How can I find the status of my Arccos Link pre-order?

Pre-ordered Arccos Caddie Links have begun shipping. Original pre-orders will be fulfilled on a first come first serve basis. New orders, placed as of July 15th, 2020, will not begin shipping until September. For more information on your pre-order status please reach out to Link@arccosgolf.com.

 

When will I receive my Arccos Caddie Link?

We will be updating our pre-order customers regularly via email right up until Arccos Caddie Link ships.

 

For additional frequently asked questions, including more technical questions, please visit our support site